If a candidate withdraws his/her entry on medical grounds he/she may be refunded the exam fee, but an administrative fee of 25% of the overall exam fee will be deducted. A written request should be provided to the British Council Examinations Services accompanied by a statement from a medical practitioner. This statement should specify the medical reasons why the candidate had to withdraw his/her entry or was unable to sit the examination. These should be given to Examinations Services no later than a week after the examination date.
Refunds are not given for any other reason (including, for example, clashes of dates with local examinations).
Entries cannot be transferred from one examination sitting to a future one or to a different level.
The date and the venue (examination centre) of the written and listening parts of the examination cannot be changed.
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