Conditions of sale for learning English with the British Council

Applicable to consumers for English language placement tests, English language consultations and English language courses delivered by the British Council.

1. Scope of Terms and Conditions

1. This document, entitled Terms of Use and Privacy, defines the norms for booking a consultation, for completing the British Council online level check and for the use of the British Council student portal and booking platform.

2. Online services

2. The British Council Online Level Check platform (OLC) and Student Portal provide access to:

  • Booking of a face to face consultation in one our centres/online via ZOOM
  • Managing the consultation booking via the Student account
  • Online Level Test

3. Use of services

3. The use of the British Council Online Level Check platform (OLC) and the Student Portal implies a full and unreserved acceptance of these terms of use and privacy.

The British Council reserves the right to change or update these Terms of Use and Privacy.

4. Online Level check

4.1 The level test is completed online. It is the customer’s responsibility to ensure adequate conditions for its completion

  • Access to a computer or tablet with access to the internet 
  • Access to a browser
  • Adequate time without interruptions

4.2 the registration and access to the online level check and the consultation is unique to the customer and cannot be shared with another person.

5. Student Portal

5. By booking a test on the British Council Online Level Check platform, the student gains access to our student booking platform (Student Portal), used exclusively to manage the online level check and consultation booking (updating details and changing bookings)


6.The details of the consultation booking will be sent by email to the contacts provided by the customer.

This email will include the username and password to access the Student Portal.

7. OLC results

7. The result of the online level check will be given during the consultation sessions.

8. Use of OLC results

8.  This result cannot be used as a formal proof of qualification in English, and its purpose is exclusively to inform the registration in the British Council programme of courses for adults.

The test result is valid for a period of six months.

9. Changes to booking

9. The British Council may sometimes have to re-book the consultation sessions to alternative dates.

In these situations, it will use the contact data provided by the customer.

10. Teaching activities

Carrying out teaching activities which may include:

  • using  personal data (student image and voice) during the real time broadcasting of online classes through the British Council learning hub;
  • using student audio or video recordings as academic support;
  • connecting with British Council students from other countries, sharing their work and class recordings to learn about other cultures;
  • using our third-party digital portfolio Seesaw, for teacher, student and parent engagement, sharing among them students’ work e.g. worksheets, photographs, drawings, videos and voice recordings
  • use of the learning hub
  • (Personal data collected and shared through and for the purpose of the learning activities described above will only be retained as long as necessary, for the purposes it was collected and for the duration of your relationship with us.)

 Our lawful basis for all course-related administrative and teaching activities is the performance of a contract for the provision of our services.

11. Age restrictions

10. The use of the British Council Online Level Check platform (OLC) and the Student Portal is reserved for customers who are 18 years and older.

12. Diversity and inclusion

11. The British Council seeks to ensure equal opportunities are provided to all individuals.

If you have a disability or special need, the British Council will make reasonable adjustments to make sure that you have, as far as is reasonable, the same access to the services of the British Council Online Level Check platform, the Student Portal and the consultation session.

Please provide the British Council the relevant information, no later than two days before the visit or test, so that we can take the necessary measures.

13. Liability

12. We will use reasonable endeavours to make the services of the British Council Online Level Check platform (OLC) and the Student Portal available at the date and time confirmed to the customer. However, owing to the nature of the internet, the British Council does not and cannot guarantee that your use of the Digital Service will be uninterrupted or error-free. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Digital Service may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

Nothing in these Terms and Conditions shall exclude or restrict either party’s liability for death or personal injury resulting from its negligence (or in the case of the British Council, that of its employees while acting in the course of their employment) or for fraudulent misrepresentation or in any other circumstances where liability may not be limited under any applicable law.

Under no circumstances shall the British Council be liable for any actual or alleged indirect loss or consequential loss howsoever arising.

14. Privacy Policy

13.1 This Privacy Policy provides information on the data processing activities associated with the British Council Online Level Check platform and the Student Portal.

13.2       The British Council will use information provided by you in registering and using the Online Level Check platform, including personal information. We collect the following information:

  • Name
  • Date of birth
  • Special requirements - if applicable (for example, accessibility)
  • Email
  • Telephone

The information provided by you will be used to

  • Manage the online level test
  • Manage the consultation booking
  • Create your record on our student management system
  • Promotion of relevant products and services.

We will share your data with our Data Processors for scheduling, testing and electronic communications. Those outside the European Union are covered by the European Commission's contractual clauses.

13.3 Our website uses cookies to distinguish you from other users of our website without storing any personally identifiable information about you. This helps us to provide you with a good user experience and also allows us to improve our site.

Please find our full policy here:

13.4 The legal basis for processing your information is derived from the nature of the service provided and the use you make of that service, your agreement with the terms of use and privacy of the OLC platform, and your consent to receive marketing updates.

If a preference is selected, the British Council will use the information you provide to send details of activities, services and events (including social events) which we think are of interest. You may unsubscribe at any time by following the unsubscribe link in our communications. We will process your personal information based on your consent.

13.5 We will keep your level test results for 1 year and the information provided by you for a period of 7 years from the time of collection.

13.6 The British Council complies with data protection law in the UK and laws in other countries that meet internationally accepted standards. You have the right to ask for a copy of the information we hold on you, to ask us to correct any inaccuracies in that information and to ask us to delete your information or stop using it, through a contact to

If you have concerns about how we have used your personal information, you also have the right to complain to a privacy regulator in your country.

Please check our website at or contact your local British Council office.


The British Council cannot accept payments made from banks (or other financial institutions) sanctioned by the UK or any other relevant jurisdiction. Where the British Council discovers evidence of payment from a sanctioned bank and/or sanctioned financial institution we will freeze all funds related to that payment and will be unable to deliver the service for which the payment was intended. Please therefore ensure that you do not make payments from an account in a sanctioned bank and/or sanctioned financial institution


The British Council cannot make payments to banks (or other financial institutions) sanctioned by the UK or any other relevant jurisdiction. If you request a refund to be sent to an account at a sanctioned bank and/or sanctioned financial institution, you will be asked to nominate an alternative method of payment that does not breach sanctions. Failure to provide an alternative method of payment will result in non-payment of the relevant funds.